Services & Support

As one of Colorado’s top AV companies, AV Colorado prides itself on the personal level of service and high standards of quality in all areas of the audio/visual field. You can expect all your needs and concerns to be covered; be it service, sales, maintenance, or help desk assistance. With our flexible Service Level Agreements we are able to tailor a maintenance and service program that best fits both our customers equipment needs as well as budgetary requirements. Service can be provided on an as needed basis or via our SLA (Service Level Agreement)

Design & Engineering

From the initial discussions, through revisions, including documentation.
$95 per hour

Technician Training

Standard classroom or online training, including documentation.
$85 per hour


Wire pulling and terminations, projector hanging, flat panel install and rack building.
$85 per hour

Project Management

Scheduling, design support, and full installation quality control.
$95 per hour

Emergency/After hours

Emergency support outside our normal business hours of Monday-Friday 8am-5pm.
$105 per hour

Event/Special Request Technician Assistance

Support for special events.
$55 per hour

Programming per project

Programming switches, boards, controllers, DSP, or new equipment.
$95-$140 per hour

Drive Time – Outside the Denver/Boulder Metro

Flat charge.


Per hour rate.

IT Support

Per hour rate.

At AV Colorado our SLA’s are custom designed for our clients with the sole intent of providing not only exceptional value but also timely and efficient service. Our team will work to determine the service level required , frequency of checkups needed, as well as providing a budgetary quote that includes a dedicated blocks of hours to insure efficient service and maintenance.

Our services include scheduled system’s checkups with the following objectives:

♦  Room-by-room inventories as well as technical documentation
♦  Easily understandable instructional information for operating the equipment
♦  All equipment will be tested, cleaned and labeled to insure future service continues to be swift and efficient regardless of which technician is assigned on any call
♦  Cable management will be added to insure a clean and professional appearance
♦  Training will be provided at pre-defined intervals or on demand as an additional option


Customers who take advantage of an SLA will always get priority service in addition to scheduled services. Billing is at applicable rates against a block of set hours so as not to exceed a budgeted price. Pre-approving support allows you to know that your AV systems can be serviced without further in house approval and maintain established budgets. Free phone support is provided for SLA and standard customers. Accessory pricing is competitive and assists to fund the phone support. All documentation and programming code will be provided electronically for customers records. Survey or consultation is free and billing does not take place until technician has begun a call.



Project Scheduling:

Repair or Service:
Accessories & Upgrades:

Office: 303-557-0219 or 1-844-303-8090